Contact Us
Common FAQ
Our diamonds are lab-grown and hand-selected for exceptional quality. Every center stone is accompanied by a grading report from a trusted independent gemological lab. With decades of experience, we choose each diamond by eye—evaluating cut, clarity, and brilliance to ensure it meets the highest standards.
Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds—they're just made using technology instead of mining.
Typical production timing for our jewelry is approximately 4 weeks. As all of our jewelry is made to order.
Yes, please email us at hello@memphisdiamond.com to receive a quote on further customizing one of our pieces.
Yes! We can engrave the inside of all of our rings with a date, initials, word, or note for an additional $50 fee per ring. We can use script or block font, and fit up to 15 characters.
We can make bespoke jewelry based on any budget, and work with you to craft your special piece based on your needs and preferences. To begin the bespoke design process, email hello@memphisdiamond.com.
We only work with natural and lab created diamonds. Single diamonds over .50ct are always accompanied by a grading report from a reputable laboratory. We choose every diamond in person and by hand, with the strictest standards born of long experience working with the best diamonds in the world. We exclusively partner with entities who adhere to strict policies of fair wages and labor practices, environmentally-conscious metal and stone sourcing, and programs that uphold our commitment to the workers and families in developing nations.
We offer complimentary, insured returns and exchanges on most items, within 10 days of delivery or pickup.
Yes, we offer a one year manufacturing warranty for any production-related defects for all fine jewelry. This does NOT cover damages caused by improper use, care, or storage, unauthorized modifications, or normal wear and tear. Clients are responsible for covering round trip shipping costs for any repair or replacement.
All jewelry is shipped via FedEx and will arrive within 2-6 days of shipping. Expedited shipping is available for an additional $65. Unable to ship to P.O. boxes or military bases. Signature is required for all orders.
One complimentary ring resizing is offered within a 2 size range difference from your initial size. All additional resizing is a $100 charge. Resizing through a third party will void the manufacturer warranty.
If you don't see your size in the dropdown, simply reach out and they'll make a custom size at no additional cost.
Two locations — Memphis (474 Perkins Extended, Memphis, TN 38117, Mon–Sat 10am–5pm CST) and Atlanta (3384 Peachtree Road N.E., Atlanta, GA 30326, Tue–Sat 11am–4pm).
